Make service assignments safer — or how do you train 250 service technicians.

After the Uepaa app has already proven itself in “assembly” at KONE in Switzerland and Austria, it has now been extended to a further 250 service technicians throughout Austria. Because KONE service technicians are also often faced with challenging tasks: they work alone and on their own in various environments. This is where the Uepaa Safety app comes in and offers proven protection:

• 🛡️ Deadman function (after DGUV)
• 🚑 1st Responder (camera assistance alarm)
• 📱 Bring Your Own Device (Android & iOS)
• 🇨🇭 A SWISS LABEL product (100% CH quality)

New with on-site emergency contact function
Another decisive advantage: Thanks to the new ad-hoc emergency contact function, which can be managed directly in the app, not only colleagues are now involved — but also contact persons directly with the customer. In an emergency, this minimizes response time and ensures even faster assistance for service technicians.

But how does the nationwide rollout work?

Easy deployment via managed device services:
The rollout was significantly simplified by using managed device services. All 250 service technicians could be equipped with the Uepaa app at the push of a button. The app was installed directly on the devices so that technicians could start using it immediately without delays or downtime.

Central online training for all regions:
In order to ensure a smooth and consistent rollout, central “Train the Trainer” training was carried out. All service regions took part at the same time. This training provided regional contacts with the necessary knowledge to effectively support local technicians and to support the successful start of using the app.

Effective support when working alone:
The Uepaa app was specifically designed for working alone. It ensures that service technicians can quickly get help even in situations where they work without direct support — or the app gets help if the technician is no longer able to trigger the alarm themselves. With its simple and intuitive operation, the app enables safe work and ensures that all applicable legal requirements are met.

Conclusion:‍

The rollout of the Uepaa app in Austria impressively shows how easy it can be to implement an important security solution for sales representatives across the board. Thanks to rapid distribution via managed device services and practice-oriented training for regional contacts, the Uepaa app was successfully integrated into everyday working life and supports technicians working alone.

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